Delivery & Returns
Shop any time, anywhere from our exclusive range of toys and gifts.
Deliveries are not normally made at weekends and bank holidays, if you require delivery on a Saturday, please select this option.
All our deliveries go by UK Mail 24 hour service, complete with tracking and SMS notification. You can track your package here Alternatively please call UK Mail directly on 024 7693 7770.
At order confirmation you will receive a booking reference direct from UK Mail with the tracking details. The night before your delivery you will receive a second notification and on the morning of your delivery you will get a SMS notification with your 1 hour time slot where you can change delivery time if you may not be in.
Orders take up to 2 days processing unless the next day option is chosen, however we always aim to get your order out within 24 hours.
UK MAINLAND* DELIVERY CHARGES
(*Excluding Highlands and Islands)
- £0.00 to £25.00 = £4.00 shipping.
- £25.01 to £50.00 = £5.00 shipping.
- £50.01 to £99.99 = £5.50 shipping.
- Next day delivery = £6.60 shipping (order before 12 noon, Monday - Friday).
- Saturday Delivery = £14.40 shipping.
- £100.00 + equals free delivery into UK mainland destinations.
Please contact us once your order has been placed if delivery is required by a specific date.
UK HIGHLAND & ISLANDS** DELIVERY CHARGES
(**Including N. Ireland, Scottish Highlands & Islands, Isle of Man, Channel Islands, and Isle of Wight)
- £18.00 shipping.
Deliveries will go as UK Mail courier and will be usually received within 48 hours from dispatch.
Please contact us if your order is required by a specific date.
INTERNATIONAL DELIVERIES (outside the UK)
We currently ship to most European, USA and international addresses. If your option is not show on the checkout page please contact us for a quote. Prices quoted for delivery is based on a 31kg volumetric package which covers all items including doll houses, for larger items such as furniture additional charges may be required.
All orders will go with our courier and we ship worldwide on a 2 - 4 day service depending on final destination.
Please also note that all taxes or duties associated with any overseas order are the responsibility of the recipient, and as is customary, returns are at the buyers' expense.
In the unlikely event that you are disappointed with any products that you receive you may return them and a full refund, minus delivery charges, will be given. The condition to this is that we are informed of your intention and the item is returned within 14 days of receipt, and in an unused and re-saleable condition (inclusive of its original packaging).
All damages and faults should be reported to us immediately. In the case of transit damage please retain the original packaging. Where a return is required please just contact us and we will liaise with you about the collection/return process. Any additional costs for returns of cots or furniture will be payable by the customer.
With regards to products that are faulty, we will replace the component part where possible. If we cannot replace the faulty component we will then replace the whole product. Please be assured that your statutory rights remain unaffected.